Key Responsibilities

• Provide day-to-day internal support to the external Sales team and their customer accounts.

• Prepare accurate quotations for existing customers and new business prospects.

• Process customer orders accurately and efficiently using Modplan's internal systems.

• Check orders to ensure specifications, pricing and customer requirements are correct before processing.

• Respond to customer and prospect enquiries by telephone and email.

• Provide customers and prospects with relevant product information, pricing, literature, samples and other information required to support sales opportunities.

• Follow up quotations, enquiries and opportunities where required.

• Process and coordinate customer and prospect sample requests.

• Support the external Sales team with information required ahead of and following customer meetings.

• Maintain accurate customer, prospect, quotation and order records.

• Liaise with Production, Technical, Purchasing and other departments to obtain information and resolve customer or order queries.

• Ensure the external Sales team is kept informed of important customer enquiries, quotations, orders and opportunities.

• Provide general sales administration and commercial support as required.

Skills & Experience

Essential

• Previous experience within sales administration, sales support, order processing or customer service.

• Excellent organisational skills and attention to detail.

• Strong written and verbal communication skills.

• Confident communicating with customers and prospects by telephone and email.

• Ability to prepare quotations and process information accurately.

• Good IT skills, including Microsoft Office.

• Ability to manage multiple priorities and work to deadlines.

• A proactive, commercially minded and customer-focused approach.

• Ability to work closely with both office-based and external colleagues.

Desirable

• Previous experience within the window and door industry would be a significant advantage.

• Experience processing uPVC window and door quotations and orders.

• Knowledge of window and door products, specifications, profiles, glass and hardware.

• Experience using window and door quotation/order processing software or similar bespoke systems.

• Previous experience supporting an external sales team within a manufacturing or building-products business.

Personal Attributes

• We are looking for someone who is:

• Organised, accurate and methodical.

• Proactive and comfortable taking ownership of tasks.

• Professional and customer focused.

• A confident and effective communicator.

• Commercially aware and understands the importance of responding quickly to sales opportunities.

• Comfortable working in a busy environment and managing competing priorities.

• A strong team player who enjoys supporting others.

• Keen to develop their knowledge of Modplan's products and customers.

Key Performance Areas

• Quality and speed of support provided to the external Sales team.

• Accuracy and turnaround of quotations and orders.

• Speed and quality of response to customers and prospects.

• Effective support of new business opportunities and existing customer accounts.

• Accuracy of customer, prospect and sales information.

• Effective communication between the external Sales team, customers and internal departments.

APPLY NOW

Send your CV to Liam Isaac, Head of Sales & Marketing at: liamisaac@modplan.co.uk

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